Forget about the line and the wait for your prescriptions.

Have your medications delivered from your local pharmacy!

Problem Statement

Average wait time for prescriptions to be ready for pick up is 1-2 hours.

You have an elderly woman who has trouble getting around town. Running errands sometimes can be a challenge. Due to health and funds, sometimes she can’t find transportation to her local pharmacy.

 

On the other hand, you have a single parent with a very busy schedule. From going to work, to taking care of the children, certain tasks can be very inconvenient such as trying to pick up your prescription at your local pharmacy, and the wait being horrendous.

Users

Which users would benefit the most from using app?

The purpose of this app is to appeal to our mobile-restricted population who have a hard time enough getting around and do not need to add another burden to their day.

This app, also, is for the everyone who has a busy schedule (everyone in that case). Honestly, with daily responsibilities

User Personas

Inspiration!

I decided to incorporate a User Persona for this project. The reason behind my decision is because i felt that having one would make assist me in designing more specifically for Users like this one!

 

With this persona, more ideas came up during the Idea phase on how to make the app easier to use for my Users.

Research

Researchers found that patients using local pharmacies were only following their prescription regimen about 47% of the time, while patients when using mail-order pharmacies, followed their regimen almost 74% of the time.

Insurance companies like, Express Scripts, started the pharmacy mail order service where people can receive their medications in the mail in a few days. But what if it's an emergency, and the patient's need their medications today? That's where Rxpress comes in!

 

Opportunity Statement

Currently, mail order pharmacies exist for the convenience of having patient’s medications delivered via mail instead of going to their local pharmacy. However, there a few disadvantages when it comes to mail order. Hence, why a prescription delivery service would be ideal.

Rxpress Features

Pharmacist Video Support

Certified Pharmacy Tech

Safe and Reliable Service

Same day delivery

Medication Information

Social Encouragement

The features Rxpress offers are incomparable. Mail-order pharmacies offer delivery services to the patients but cannot offer same-day delivery,choice of pharmacy, social encouragement, and medical support!

I believe these are key traits from the app that will make the lives of these people a lot happier, satisfied, and more importantly, safer.

 

Choice of Pharmacy

Concepts

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In the concepts below you will find the different stages of the design process and also reason why I chose that particular method.

Rxpress Homepage draft.

Having a basic and simple layout from login to homepage to confirmation.

I went the simple route for the layout because my main target audience (the elderly) would find it easier to maneuver and understand.

Welcome Page Concept

In this concept, I decided to add a 'Welcome Page' to introduce the basics of the application while adding simplicity for the users. The reason behind a welcome page was to incorporate more friendliness towards the users and explain the 'ease of use' of the application

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Main page

After initial set up and login page, the application will take you to the Main page where the patient's medications will be listed.

The main page will include simple, detailed information for each medication the patient is currently taking. The reason for this is because with the long, complicated name of medications, it's hard to remember or understand the purpose for the medication.

Logos

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Wireframing and Prototyping

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Here, you will get to see the Lo-Fidelity wireframes of each draft and at the end, be able to take the app for a test drive!

Welcome Message!

As soon as the application is opened, the welcome page goes over a brief overview of how the app will help people in delivering their medications, and how to feel comforted knowing it is safe to use.

Sign Up Page!​

After the welcome page, the application will take you to the sign up page. Here, you will enter you personal information i.e. address, pharmacy. Afterwards, the app will integrate with the pharmacy of your choosing and find your medication list.

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Main Page

After the initial profile builder, the application will take you to the main page where a list of your medications are displayed. Since the application integrates with the pharmacy, it add the your insurance information as well.

From the main page, you will be able to select one or all of your medications that you want delivered to your home. You will confirm your order before placing it. Once placed, you will be able to track your order and an ETA will be provided!

Login Page

Here the user will have the option to use Fingerprint setting to easily login their profile!

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Test Video

Final Draft - HF Rxpess

Below you will see the High fidelity version of the app. I decided to incorperate an easy and interactive welcome page to bring more comfort to the users. With a simple introduction, the users can feel confident in navigating through the app.

Welcome Page

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Welcome Page

As you will see in the test video below, I decided to create a fun simple welcome page to illustrate the different functions of the app in a brief introduction.

Signup / Login Page

I designed the layout to be easy to read and understand, knowing that the majority of the users would be an older and wiser crowd.

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To make things easier for the users, I decided to incorperate a fingerprint scanner option for the app so that the users would not need to remember nor enter their password everytime they login.

Home Page

In the home page, I decided to include light gray background to create an easy to read contrast between the boxes and text.

Regarding color, I decided to utilize common colors that are associated with healthcare and pharmacy; red for pharmacy, blue for health.

Confirmation page

In the 'Confirmation Page' I made the page easy to read nd understand by breaking down the process and of their order with a total amount to pay in the 'Confirm Button'

Afterwards, like Doordash and UberEats, the user can track their order, ETA, and breakdown of their order. This way the user can feel at ease knowing when and where their order is at.

Lessons Learned

Success through failures

Throughout this project, I've come across several obstacles. One of which was getting over my self doubt. Getting over questions I ask myself like, "Is this a good idea?" "Do I have enough information to support the outcome?" "Have I made a simple design with users in mind?"

Despite these obstacles, my desire to assist those in need outweighs my doubt and pushes me through to finalize and complete the project. 

I am proud to say that I enjoyed working on this project! Being able to incorporate my strengths in healthcare, my passion for design, and the love of helping people all in one! This experience has taught me a lot, and has made me a better designer by putting more emphasis on the users, rather than design.

Want to know more? Let's chat.

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©2023 Michael Martinez